How does it work?
We like to keep our process simple and straightforward. Working with us is easy. If you’ve never worked with a product photography company before, no worries we will guide you through the process, listen to your needs, and offer suggestions to help make your products look their best.
1. Contact us
No need to fill out any lengthy order forms, we’ll write up the order for your approval. You can reach us by visiting our contact page. Tell us a little about your project and we’ll provide a quote right away. If you prefer, you can even ship us your products without contacting us first. We’ll contact you when they arrive and send you an estimate before we begin any work.
2. Ship us your products or use our pick-up service
Pack up your products and ship them to our agency or just use our pick-up service in HCMC. Q1, Q2, Q3, Q4, Q5, Q PMH… or in Germany around Frankfurt am Main City. It’s a good idea to try and select the best products if you can, trying to avoid dings, dents, and scratches. Of course, pack each item securely so they don’t get damaged in transit. Enclose your contact information inside the box so we can let you know when your products arrive.
Our shipping address in Vietnam:
BOLC. | AGENCY
285/44 Cach Mang Thang 8 Street
Ward 12 – District 10 – HCMC.
Our shipping address in Germany:
BOLC. | AGENCY
63069 Offenbach am Main
3. We photograph your products in our agency
When your products arrive in our studio we’ll contact you to let you know. Now that we have your products on-hand, we will go over the details of your order and discuss with you any questions or concerns you may have before we start. Once we have collected your payment details and you give us your approval to start, the fun begins and we’ll start shooting your photos!
4. Instant online download of completed images
Once your photos are ready and meet our standards for delivery we’ll post them in a private online gallery where you can view and download them immediately. We keep your photos available online so you can come back and download them any time. If you’d like to make any changes or additions (additional charge may apply) let us know and we’ll make them before shipping your products back.
When the project is complete, we’ll carefully pack up and ship your products back to you. Shipping fees can be included on your invoice or charged to your UPS or DHL account.
High resolution 300 DPI files
All of our images are delivered as high resolution 300 DPI jpeg files, perfect for use in print or on the web. Our image server also resizes images on-demand so you don’t have to.
All photos are captured at a minimum of 12 megapixels. Optionally, we are also able to deliver a maximum resolution of over 24 megapixels for demanding resolution needs such as large prints and product packaging.
Correct dust and minor flaws
Each photograph goes through careful retouching prior to final delivery. We examine and adjust color and brightness levels to ensure the proper tone and vibrant exposure. Noticeable dust, lint, or scratches that may remain are expertly removed.
Fast and friendly service
We love our clients and want you to have a great experience working with us. Part of that experience is always getting a live person when you call and fast responses to your questions when you email. We’re dedicated to fast and friendly communication!
Free online images storage
Upon completion of your project, your photos will be accessible through our secure, private image server. Our image server features an easy-to-use image gallery that enables you to quickly browse and download your photos in high resolution. You can even choose to download smaller sizes for web and email use.
All photos are kept online and available for download anytime in high resolution.
Royalty free unlimited use
Upon final delivery, the photographs become licensed to your company for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of media including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.
Cleaning, steaming and more
Products are gently cleaned to remove dust and lint prior to photography. We use compressed air, microfiber cloths, and special brushes designed to lift micro-dust to help ensure your products look their best for photography.
Garments and fabrics are steamed to remove wrinkles and white cotton gloves are worn to prevent smudges and fingerprints on shiny surfaces.